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Status Planned
Categories Artificial Intelligence
Created by Mike Turner
Created on May 20, 2026

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AI-Assisted Prospect Qualification & Onboarding (Charlie)

Problem: Qualifying new prospects and getting them through AML and ID checks is one of the most time-consuming parts of taking on a client — chasing documents, verifying identities, repeating the same intake questions, and keeping everything compliant eats hours that could be spent on fee-earning work.

Proposed Solution: We're exploring an AI agent that qualifies prospects on your behalf via a guided conversation, captures the information you need to decide whether to take them on, and then walks them through AML and ID verification automatically — so by the time a prospect lands on your desk, they're already qualified, checked, and ready to onboard.

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  • Bryan Stevens
    Jun 3, 2026

    Rather than worrying about AI, how about getting the long overdue basics right? For example:

    1. It should be possible for us to upload documents for approval ahead of a prospect becoming a client and for them to be able to view and approve on registration.

    2. Custom forms should be visible to both clients and our practice at all times so that clients can ask us about a field if they have a query and we can see what they are referring to and they do not lose visibility once they submit it to use, so if we have a query they can see what we are referring to.

    3. The most important one is that it should be possible to have multiple individuals added to a client for the purpose of viewing and/or approving documents - this is a very major shortcoming of BM.

    3 replies
  • David Martinelli
    May 22, 2026

    Hi there Mike,

    I hope you are well

    This is all well and good but as far as our practice is concerned, this is going to be of little to no use to us. The idea of an AI assistant doing all the ground work for you and chasing all your compliance information, is great in principle. From our standpoint, where the people signing/authorising documents and whom need to be identified, are often not the people we deal with on a day to day basis, or the people contacting us in the first place. I can see that system working for uncomplicated limited companies where the directors are the PSCs and the shareholders, for sole traders or for self assessment clients, but for other types of sets up, I am not sure it can help.

    Just my two cents!

    Many thanks,


    David Martinelli

    2 replies