Enable "preffered name" as a merge field for emails

Hi @Guest , no problem - I will pass on the feedback to the support team. I have deleted the body of your email from your comment for confidentiality as this is a public forum. Thanks, James.

Great, thanks so much for confirming.

You might want to let your support department know that!

Hi @Guest - when the preferred name is populated against a contact that will be used by default within communications. Hope that helps!