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Pinned ideas

PINNED Intelligent Email Management
Problem: Emails contain important context for jobs and tasks, but manually linking them (and their attachments) to client records or specific jobs is tedious and prone to being missed. Proposed Solution: We’re considering an AI assistant that pars...
PINNED BrightManager Public API — Read-Only (Clients & Tasks)
We're exploring a read-only public API for BrightManager, and want to hear from interested practices. Clients Tasks Custom fields Workflow status Read-only — no write/update actions Who this is for: Practices keeping data current in ...

All ideas

Link from HMRC

To have Bright Manager link to HMRC record for Self-assessment clients to populate a field "HMRC expects payment of £"
Guest over 2 years ago in Clients 7 Planned

Ensuring days to deadline correct when emails paused

We pause our emails so they can be checked. Emails chasing records include days to deadline that we cannot leave off. This is often incorrect when emails are paused and then send days later (if generated over a weekend). This is confusing for clie...
Guest 13 days ago in Emailing 0

Improve Timeline View

The timeline view has too much detail and is hard to find a specific item you want. An option for single line view, and additional filters, to highlight emails with attachments, task changes, and automatic emails, would make it easier to navigate.
Guest 12 months ago in Clients 0 Planned

Allow clients to delete documents they uploaded to portal

It would be useful if clients had the ability to delete anything uploaded in error. This is time consuming for us as accountants as currently the client has to contact us and ask us to delete. This weekend a client had uploaded the same bunch of d...
Guest 4 months ago in Client Portal 0

Reporting on completed tasks

We are a small business that would like to track how many self assessment tasks are completed each month. The completed tasks report does not show these as it shows date by deadline and not completion and deadline is January 2027, but we need to k...
Guest about 1 month ago in Reporting 0

Intergrate InformDirect

It would benefit everyone who uses BM and Informdirect as you'd only have to input the data once.
Guest 7 months ago in Administration 5 Planned

To make the Risk Tab customisable.

To be able to customise the Risk tab with our own set of questions. We use ICAEW guidance and have a very specific risk assessment for our clients especially international clients. The risk assessment in BM is not useful to us and we cannot amend ...
Guest over 2 years ago in Administration 5

Claude

When are you going to link to Claude? Everyone wants to get Claude to manage their tasks now, not manually looking themselves. They have an Open API; it could be completed in weeks.
Guest about 2 months ago in Artificial Intelligence 4

Task based calendar/diary

Problem: You know what needs to be done but don't know when to do it based on availability or what to prioritise. Solution: Like with the deadline calendar and target date calendar, an option to link a task to a 'Diary/calendar' selecting start da...
Guest 8 months ago in Tasks & Workflow 0

Improve email format in BrightManager

When I see an email sent from BM come into outlook it looks very unprofessional. There is an awful lot of spacing for some reason and when replying or forwarding an email from within BM the same happens, blank lines added in and new lines created ...
Guest over 1 year ago in Emailing 4 Planned