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PINNED Intelligent Email Management
Problem: Emails contain important context for jobs and tasks, but manually linking them (and their attachments) to client records or specific jobs is tedious and prone to being missed. Proposed Solution: We’re considering an AI assistant that pars...
PINNED AI-Assisted Task Prioritisation
Problem: Staying on top of task priorities, status updates, and workflow changes can be hard - especially during busy periods or when multiple team members are involved. Proposed Solution: We’re exploring AI functionality that helps prioritise tas...

All ideas

PAYE Frequency - add more options

To add the option to have more than just one PAYE frequency, for clients who have employees that are paid both weekly and monthly. Then If you want to email a specific message to clients who pay employees weekly, it would be useful to be able to f...
Mairéad Swanton about 1 month ago in Emailing 0

Ability to turn off task notifications

I'm getting notifications for clients CS01's being overdue yet it was submitted 16 days earlier and the information against the record has updated and rolled forward with the new date for next year but the notification still says overdue. Using In...
Guest 29 days ago in Tasks & Workflow 0

Inernal Reference ID's should be UNIQUE.

At the moment you can have 10 clients all with the same identical Internal Reference IDs. These internal references should be unique, treated as if they are Client ID's ,
Jay Wilson 4 months ago in Administration 0 Planned

Tax Paid Button

When I record tax liabilities for a client (e.g. income tax, corporation tax, VAT), once the client confirms that the tax has been paid, there is currently no easy way to mark this amount as “paid”. At the moment, I have to manually go back into t...
Guest 3 months ago in Clients 0

To make the Risk Tab customisable.

To be able to customise the Risk tab with our own set of questions. We use ICAEW guidance and have a very specific risk assessment for our clients especially international clients. The risk assessment in BM is not useful to us and we cannot amend ...
Guest about 2 years ago in Administration 5

Bulk LoE Re-Sign

If there is a change to the engagement letters, a bulk resign facility will make things easier and quicker then going into each client specifically.
Guest about 1 month ago in Client Portal 0

Search by middle name and UTR

We have several clients who have the same first name and last name. When using the search function, we cannot search by middle name and also the middle name doesn't appear when we search for the client. Can you enable this functionality in the qui...
Guest 3 months ago in Clients 1

Select who would be on the BCC

select who would be on the BCC as you cannot currently CC anyone on the automated emails. The sender of the email is the only option for the BCC.
Guest 2 months ago in Administration 0

Task List Export

It would be useful to be able to export the task list as a simpler version, that shows the client, the job stage, latest job stage, and notes as a PDF file as well as a CSV version
Guest about 1 month ago in Tasks & Workflow 0

Improve email format in BrightManager

When I see an email sent from BM come into outlook it looks very unprofessional. There is an awful lot of spacing for some reason and when replying or forwarding an email from within BM the same happens, blank lines added in and new lines created ...
Guest about 1 year ago in Emailing 4 Planned