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PINNED Intelligent Email Management
Problem: Emails contain important context for jobs and tasks, but manually linking them (and their attachments) to client records or specific jobs is tedious and prone to being missed. Proposed Solution: We’re considering an AI assistant that pars...
PINNED AI-Assisted Prospect Qualification & Onboarding (Charlie)
Problem: Qualifying new prospects and getting them through AML and ID checks is one of the most time-consuming parts of taking on a client — chasing documents, verifying identities, repeating the same intake questions, and keeping everything compl...

All ideas

Add Second Signatory when requesting signatures when bulk uploading documents

It would be more efficient if we could have the option to add a second signatory when uploading bulk documents for signing. Currently when you select "Request E-SIGN for documents" it only defaults to the main contact! This would be of great benef...
Guest 3 months ago in Documents 0

Allow users to customise the background colour of each Progress Position status within account settings, in the same way that colours can currently be configured for Time Types

It would be really useful to be able to customise the background colour for each Progress Position. For example, Records Requested in red is very clear, but To Review would be better in green, as the work has been completed and passed on — no furt...
Guest 2 months ago in Tasks & Workflow 0

Inernal Reference ID's should be UNIQUE.

At the moment you can have 10 clients all with the same identical Internal Reference IDs. These internal references should be unique, treated as if they are Client ID's ,
Jay Wilson 6 months ago in Administration 0 Planned

Notifying staff clients are on stop

If a client is on stop/hold as they owe money, If there was a way to notify all staff members that a client is on hold BEFORE they do any more work for them that would be ideal, At the moment I am adding this info to Urgent notes but unless you ph...
Vanessa Ennis over 1 year ago in Invoicing & Finance 4 Planned

Notifications when progress notes are updated

We are uterlising the tasks system and using it to replace an internal emailing system. It would be useful if it sent notification when the progress note or description was updated.
Guest 21 days ago in Tasks & Workflow 1 Already exists

AI-Assisted Prospect Qualification & Onboarding (Charlie)

Problem: Qualifying new prospects and getting them through AML and ID checks is one of the most time-consuming parts of taking on a client — chasing documents, verifying identities, repeating the same intake questions, and keeping everything compl...
Mike Turner 23 days ago in Artificial Intelligence 7 Planned

Default sender of the task completed email is the client manager not task assignee

We assign tasks to different staff members and we would want the completed emails of the task to go from the task assignee not manager
Guest about 1 month ago in Tasks & Workflow 0

Using more of the HMRC API

At present, we have to manually check HMRC to confirm whether a client has an outstanding Self Assessment balance. If BrightManager could pull in the SA liability amount directly from HMRC (with client authorisation) and display it within the clie...
Guest 9 months ago in Clients 5 Planned

Equal treatment of both "Primary" and "Secondary" (or more) contacts

We recently signed up a ltd company with two directors, both want to be treated as equals, no buts or ifs, both should get the same email at the same time, same document uploaded at the same time, call it what you will, all in equal measures, alwa...
Guest over 1 year ago in Clients 3

Task list view

it would be useful to add to the list of filtering along with deadline or alphabetical order, a latest action date
Guest 3 months ago in Tasks & Workflow 0 Planned