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PINNED Intelligent Email Management
Problem: Emails contain important context for jobs and tasks, but manually linking them (and their attachments) to client records or specific jobs is tedious and prone to being missed. Proposed Solution: We’re considering an AI assistant that pars...
PINNED AI-Assisted Prospect Qualification & Onboarding (Charlie)
Problem: Qualifying new prospects and getting them through AML and ID checks is one of the most time-consuming parts of taking on a client — chasing documents, verifying identities, repeating the same intake questions, and keeping everything compl...

All ideas

Ability to copy existing recurring task

I'd like to be able to copy an existing recurring task to simply add it for a new client rather than having to create a new one from scratch each time. Inevitably I do something slightly different time.
Mark Dorrill about 2 years ago in Tasks & Workflow 1 Planned

Custom Dates and Times for Email Automation

Currently it appaers possible to prevent emails from being sent on a weekend or bank holiday. It would be helpful to be able to ammend this list to include additional dates for non-sending. Adding the ability to prevent automated emails from being...
Guest over 1 year ago in Emailing 0

Webhooks

Webhook integration should be considered to allow capture of updates to client records. This could include notifications, name changes, date changes or any other hook desired.
Guest over 1 year ago in Integrations 2 Need more feedback

Task monitor and partner as selectable people for workflow steps

In the people dropdown on workflows it currently gives the options; task assignee, client manager and a list of staff members. This change would make it so that task monitor and partner are selectable people for workflow steps. This fixes an issue...
Guest about 2 years ago in Tasks & Workflow 0 Planned

Create a custom workflow when creating a one-off task

When creating a one-off task, have the ability to create a single workflow that is specific to that one task and doesn't get added to the workflow templates.
Guest 7 months ago in Tasks & Workflow 1

Contacts form is for UK I need Irish version

On the Contacts tab in clients where you can add contacts associated with the client that are not or do not need to be set up on BM, it is for the UK, is there anyway to change it to Ireland version so it says PPS number not NI number etc I have a...
Vanessa Ennis 7 months ago in Administration 0

Adding name of client to statements sent

It would be useful to have the client name on the statement name when we invoice it so when it comes into our inbox we can see straightaway who it is for instead of having to go into the statement everytime, not all emails to clients contain the c...
Vanessa Ennis 7 months ago in Invoicing & Finance 0

Integrate with FATHOM AI

With the wider use of AI notetakers, it seems sensible that ALL communications with CLIENTS should be recorded in AM, not just the odd email and call - so ALL online meetings that can be recorded with FATHOM AI should be possibnle to add to the Ti...
Guest about 1 year ago in Integrations 2 Need more feedback

Self-employed - Cash or Standard Accounting Indicator

Self-employed people can prepare accounts on the cash or under GAAP. The cash basis will soon be the default position. The client record should have the accounting basis selected so we can distinguish the method (in the same way we can on VAT regi...
Guest over 2 years ago in Clients 0

Xero invoice integration should only pull through approved invoices

At the moment the xero invoice integration pulls through draft customer invoices. Sometimes staff use these for the clients bookkeeping but they are subject to change before approval so they can end up with a mismatch to the payment. Only approved...
Guest 7 months ago in Integrations 0