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PINNED AI-Assisted Prospect Qualification & Onboarding (Charlie)
Problem: Qualifying new prospects and getting them through AML and ID checks is one of the most time-consuming parts of taking on a client — chasing documents, verifying identities, repeating the same intake questions, and keeping everything compl...
PINNED Intelligent Email Management
Problem: Emails contain important context for jobs and tasks, but manually linking them (and their attachments) to client records or specific jobs is tedious and prone to being missed. Proposed Solution: We’re considering an AI assistant that pars...

All ideas

Allow 'blocking' steps

Mark a sub task as a 'blocker' preventing other tasks from being completed until the task is completed
Jon Ellis about 3 years ago in Tasks & Workflow 0

Workflow Permissions

Add user level permissions to: Restrict Access to Workflow Manager Prevent users from creating Workflow Templates Prevent users from making global changes to Workflow settings Prevent users from making changes to Client level Workflow settings Res...
Jon Ellis about 3 years ago in Administration / Tasks & Workflow 0

Fee Projection Reporting

Provide in-depth insights/reporting into the projected revenue for your practice.
Jon Ellis about 3 years ago in Invoicing & Finance / Reporting 0 Need more feedback

Disable auto-linking of client emails

In instances where a contact is linked to multiple clients and the same email address is used.Add a setting to disable automatic linking of emails to client allowing the user to link emails to a client via email manager
Jon Ellis about 3 years ago in Emailing 0 Will not implement

Email Viewer

View sent emails
Jon Ellis about 3 years ago in Emailing 1 Planned

Add client code automatically to a field

add the client code that is in the url automatically to a field named 'client code'
Guest about 1 year ago in Administration 2 Need more feedback

Organised note section

Currently the notes section for clients is not efficiently organised. Having folders/filters/categories would help improve this.
Guest about 2 years ago in Clients 0

Option to enter time in hours or minutes, or time start and time end

The time recording system is overly complex by only allowing time entered in minutes. It would be more user friendly if you could enter the time in hours, or by start to end time. For example full day activities like annual leave currently must be...
Guest about 2 years ago in Time 0

Add/Edit "Progress" options/status in Tasks menu

Other Progress options would be "Filed", "Submitted", "Account on Hold" etc
Guest about 2 years ago in Tasks & Workflow 0

Allow multiple email addresses for individuals

Company email field allows multiple addresses separated by a comma but on an individuals account (Self Assessment client for example) it won't accept multiple email addresses so it means we can't include those clients in a mailshot for example the...
Guest about 2 years ago in Emailing 0 Already exists